FAQ

You can book tickets easily through our website or mobile app. Visit the ‘BOOK ONLINE’ section and follow the simple steps. https://magiya.lk

We accept various payment methods, including credit/debit cards, mobile wallets, and cash at select terminals.

No, you can show your e-ticket on your mobile device when boarding the bus. It’s eco-friendly and convenient!

Passengers can cancel their booking and receive a refund of the ticket price (excluding service charges) if they cancel at least 5 hours before the scheduled trip start time.

Yes, complimentary Wi-Fi is available on select routes to keep you connected during your journey.

✦ Carry-On Baggage: Each passenger is allowed one standard-sized carry-on bag, which must fit in the overhead compartments or under the seat in front of them.

✦ Checked Baggage: Passengers can check one piece of baggage up to a specified weight limit (e.g., 20 kilograms) at no additional cost.

✦ Extra Baggage: Any additional or oversized baggage may incur an extra fee, which will be communicated to the passenger during the booking process.

✦ Restricted Items: Certain items such as hazardous materials, live animals (excluding service animals), and illegal substances are not allowed as baggage.

✦ Liability: The bus service is not liable for any loss or damage to baggage unless caused by negligence on their part. Passengers are advised to keep valuable items with them during the journey.